Whistle Wins Best Guest Messaging Software 2020

Whis­tle, the lead­ing hotel and guest engage­ment plat­form, has been ranked the best Guest Mes­sag­ing Soft­ware for the third con­sec­u­tive year in the annu­al Hotel­TechAwards. After win­ning best Guest Mes­sag­ing Soft­ware in 2018 and 2019, Whis­tle is hon­ored to once again be the top-rat­ed plat­form for the hotel indus­try in 2020. Whistle’s cloud-based plat­form helps tens of thou­sands of hote­liers and mil­lions of guests by stream­lin­ing com­mu­ni­ca­tions and hotel operations.

Mes­sag­ing has quick­ly become the pre­ferred chan­nel of com­mu­ni­ca­tion for cus­tomer ser­vice in hos­pi­tal­i­ty, and this has not gone unrec­og­nized amongst Whistle’s val­ued part­ners and cus­tomers. Hotels that have been quick to adopt a mes­sag­ing solu­tion have expe­ri­enced a pos­i­tive impact in their oper­a­tions along with a huge com­pet­i­tive advantage.

“Great cus­tomer ser­vice and oper­a­tional effi­cien­cy is a key dif­fer­en­tia­tor for our cus­tomer base of qual­i­ty hotel and lodg­ing pro­fes­sion­als,” said Christo­pher Hov­aness­ian, Whis­tle Co-founder and CEO. “Whis­tle con­tin­ues to boost cus­tomer ser­vice rat­ings and stream­line inter­nal pro­ce­dures like none oth­er. Hotels can rem­e­dy rou­tine cus­tomer issues very quick­ly, free­ing up hotel employ­ees to focus on more com­plex cus­tomer ser­vice requests, there­by deliv­er­ing excep­tion­al cus­tomer ser­vice and build­ing brand loyalty.”

With Whis­tle, hote­liers expe­ri­ence the best flex­i­bil­i­ty with avail­able inte­gra­tions, along with more key func­tion­al­i­ties includ­ing team col­lab­o­ra­tion, Arti­fi­cial Intel­li­gence, review col­lec­tion, and end­less automation.

“What I like the most about Whis­tle is the con­ve­nience of hav­ing a mes­sag­ing sys­tem to get a hold of our team with­out the has­sle of using loud radios or run­ning around to find them. Whis­tle makes get­ting our mes­sages across so effort­less” — Hotel Agent in Phoenix.

“Whis­tle has real­ly put the guests stay in the palm of their hand! It is real­ly easy to reach out to the guest and have them respond on their time and at their leisure. I also love the team mem­ber chat fea­ture. I can mes­sage a man­ag­er to the front desk with­out the guest ever know­ing!” — Hotel Agent in Helena.

“Whis­tle has been a great addi­tion to our Oper­a­tion Dri­ve Guest Sat­is­fac­tion. It’s giv­en our guests more free­dom with a plat­form they are com­fort­able using to ask ques­tions, present prob­lems that can be rec­ti­fied before depar­ture, and even after depar­ture to allow for ques­tions to be asked. Over­all a super help­ful tool that’s real­ly dri­ven pos­i­tive results.” — Gen­er­al Man­ag­er in Mississauga.