All across the lodging industry technology is becoming more prevalent. Remote locks are becoming more common, digital check-in is preferred, messaging services like Whistle are on the rise, and the recent, devastating pandemic is going to be a traumatic reality for years to come. While the immediate impact has yet to fully unfold, the long-term changes in requirements to reduce spread and contamination can already be anticipated. Is your hotel ready to go contactless? Because your guests certainly are.
Every routine interaction will now be subject to question - if not by you or your staff, then by your guests - as to whether it is absolutely necessary. Are we suggesting you remove human interaction and rely on robots staffed at the front desk? No, but we are advocating for more automation and a focus on digital. Digitizing your guest experience and workplace operations translate to higher levels of consistency and personalization, which means more time available for human interaction when it is needed to fill the gaps.
Guest Messaging already takes care of social distancing, but here are some other creative ways to digitize your hotel and the guest experience:
Digital Check-In and Pre-Arrival Process
With guests seeking to bypass the front desk, offer them the option to check-in digitally and still engage with your team. Pre-arrival communication raises guest satisfaction and takes care of guest needs before arrival, reducing the workload on your staff during peak check-in times. You can also use Whistle to facilitate the check-in process itself - Ask Us How!
Wonder why food delivery services are all the rage? Convenience. The convenience of browsing and purchasing what you want, when you want it. You don’t have to go to the restaurants physically, you don’t have to call and ask what the specials are, and then call back when you’re ready to order. That’s why Whistle’s Upsell tool makes it easy for a hotel to share all of their products and services, and convenient for the guest to make purchases.
Give your guests the ability to check-out remotely, and immediately dispatch the vacant room to Housekeeping to clean. It’s that simple! A hassle-free and efficient process for everyone.
Digital Team Collaboration
In a fast-paced digital era, Whistle provides the tools necessary to keep your team engaged. With our team collaboration tools, your hotel can reduce its reliance on radios and sharing physical documents. Whether you are at your desk or on-the-go, Whistle makes it easy to stay connected with your hotel wherever you are.
Get your hotel ready to go contactless - Let Whistle Help.